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Badge Cancellation Policy

All paid registration cancellations for PDMI events are subject to a $25 administrative fee.


Requests for refunds must be received by PDMI staff via email at cust_svc@definitivemediagroup.com per the dates indicated below:

  • Refund requests received 45 days prior to the first day of a PDMI event are eligible for a full refund minus the $25 cancellation fee.

  • Refund requests received between 44 days and 35 days prior to the first day of a PDMI event are eligible for a refund of 50% of the registration and applicable event fees, minus the $25 cancellation fee.

  • There will be no refunds for requests on or after 35 days prior to the first day of a PDMI event.

Should the show organizer be forced to cancel the event due to health and safety reasons, including the continuing global pandemic, all paid registrants will be offered the choice between rolling over their badge purchase to the next regularly scheduled PDMI multi-day event or to receive a full refund of their badge purchase, less the $25 administrative fee. Should registrants opt for a refund, refunds will be processed by the PDMI within 21 days of the cancellation announcement.

Mailing Address: 668 N. Coast Hwy. #181

Laguna Beach, CA 92651

Email: cust_svc@definitivemediagroup.com

Phone: (949) 549-4273

Reproduction — in whole or in part — is prohibited without written permission.

The PDMI manages and maintains all of its own lists, including event attendee lists. Any authentic outreach you may receive regarding the PDMI's member or attendee mailing lists will come directly from PDMI staff only.

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