top of page

PDMI Fall Seminar Series

Virtual education keeping you informed on performance, DTC, and e-commerce marketing trends.


The PDMI's Fall Seminar Series features live webinar events designed to educate and inform leaders in the performance and direct-to-consumer marketing world. With more than two years' worth of seasonal seminar events now in the books, the PDMI will continue offering regular virtual education to its members and to those in the greater performance marketing community through 2023 and beyond.

A Look at Best-in-Class Customer Service

Thursday, Dec. 8

2 p.m. EDT/11 a.m. PDT 

In this special one-hour event presented by the PDMI Workshop Council, hear from experts how customer service affects loyalty and how the customer experience (CX) is paramount. Learn how to understand your customer service needs and get insider tips on how to push for the most for your customer support. Consumers are putting a premium on customer service and pushing performance marketers to do the same. Getting best-in-class customer service is the only way to ensure that you — as a marketer, agency, or other performance marketing leader — are in the best position to succeed in servicing your own customers.

A Look at Best-in-Class Customer Service (Dec. 8, 2022)
Play Video


  • Shane Allor, Kount 

  • Zach Green, FirstMile

  • Michael Johnson, Paymerang

  • Chris Reinmuth, Flexpay

  • Lori Zeller, THOR Associates (moderator)